DELIVERY
We are committed to delivering your order as quickly and efficiently as possible. However, there may be delays due to unforeseen circumstances. Orders not affected by force majeure or other exceptional conditions should be delivered as soon as possible, unless otherwise agreed upon.
CONTACT
If you need to reach us, please use the contact form on our website or get in touch through the phone numbers and email address provided. Our team is ready to assist you and will respond as soon as possible. Whether you have questions, concerns, or feedback, we are here to help. For more information, please visit our website.
PAYMENT
We accept a wide range of payment options to make your shopping experience as convenient as possible. Accepted payment methods include bank transfers, credit and debit cards, mobile financial services (e.g., bKash, Nagad), and other approved payment gateways. For corporate and bulk orders, we offer credit facilities of up to15 days, subject to a mandatory 50% advance payment. Remaining balances must be cleared within the agreed credit period. For long-term business partnerships or special arrangements, a Memorandum of Understanding (MoU) can be signed to outline mutually agreed payment terms and conditions. Please ensure your payment details are accurate to avoid any processing delays.
CONFIRMATION
After placing your order, you will receive a confirmation email with all your order details. If you do not receive this email, please check your spam or junk folder. If you still cannot find it, kindly contact our customer service team for assistance.
CLAIMS
If you encounter any issues with your order, please contact us immediately. Our team will review your claim and work to resolve the matter promptly and efficiently.
WITHDRAWAL/ CANCELLATION
You have the right to withdraw or cancel your order within a specified time frame. The following cancellation policy applies based on the agreed delivery time: More than 48 hours before the agreed delivery time: Eligible fora 100% refund. Between 48 hours and 24 hours before delivery: Subject to a25% cancellation feeless than 24 hours before delivery: Subject to a 50%cancellation fee. All cancellation requests must be communicated in writing via email or through our official contact channels. The time of cancellation will be considered based on the agreed delivery schedule. CONFIRMATION After placing your order, you will receive a confirmation email with all your order details. If you do not receive this email, please check your spam or junk folder. If you still cannot find it, kindly contact our customer service team for assistance.
